Terms of Use.

Introduction

These Terms of Use ("Terms") govern your access to and use of sierraoakaffiliate.com and any materials linked from it (collectively, the "Site"), operated by SIERRA OAK LLC, a Wyoming limited liability company.

By accessing the Site you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy, Cookie Policy, and Acceptable Use Policy, each of which is incorporated by reference. If you do not agree, do not use the Site.

You must be at least 18 years old and able to enter into a binding contract to use the Site. If you use the Site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Who these terms cover

If you become a client of SIERRA OAK LLC, the Master Services Agreement, statement of work, and any Data Processing Agreement (DPA) signed between us govern the engagement and prevail over these Terms in case of conflict, except for provisions of these Terms which by their nature continue to apply to website use (for example, intellectual property, no-advice, limitation of liability, and dispute resolution).

Permitted use of the Site

You may access the Site to learn about SIERRA OAK LLC, request an engagement, read public materials, and contact us. You may share links to specific pages.

You may not, directly or indirectly:

• scrape, crawl, or mass-download content, except by well-behaved search engines that respect robots.txt and rate limits;
• republish or commercially distribute any part of the Site without our written permission;
• use the Site or its content to train or fine-tune a machine-learning model without our written permission;
• reverse-engineer, decompile, or attempt to extract source code, save where applicable law expressly permits it;
• circumvent any security control, rate limit, or access restriction;
• upload malware, worms, viruses, or any other harmful code;
• send unsolicited bulk messages to addresses obtained from the Site;
• impersonate SIERRA OAK LLC, our staff, or any other person; or
• use the Site in violation of applicable export-control, sanctions, anti-money-laundering, or other law.

The full list lives in our Acceptable Use Policy.

Intellectual property

The Site and all of its content — including the SIERRA OAK wordmark and mountain mark, the brand system, the typography choices, all copy, all photography, all SVG charts and glyphs, all code, and the underlying structure — are owned by SIERRA OAK LLC or licensed to us. They are protected by US and international copyright, trademark, trade-dress, and unfair-competition law.

We grant you a personal, non-exclusive, non-transferable, revocable licence to view the Site and to copy or print de-minimis excerpts for ordinary commercial reference (for example, quoting our pricing in a memo). All other rights are reserved.

Third-party trademarks named on the Site (Google, Meta, TikTok, Everflow, etc.) are the property of their respective owners and are mentioned only to describe what we do; we are not endorsed by or affiliated with them unless we say so explicitly.

Brief submissions

When you submit a brief through the Site or send us materials by email:

• You retain ownership of your submission.
• You grant SIERRA OAK LLC a non-exclusive, royalty-free, worldwide licence to read, analyse, store, and respond to the submission for the purpose of evaluating and proposing a possible engagement.
• You represent and warrant that (a) you have the right to share the materials with us; (b) the materials do not contain unauthorised third-party confidential information; and (c) you have not included special-category personal data or US "sensitive personal information" of any individual.
• We will treat the brief as confidential. We do not need an NDA for the first call; we will sign one before we exchange anything we both consider sensitive. See Privacy Policy §2–§6 for how we store and retain it.

We may, without obligation, use de-identified, aggregated learnings from many briefs (for example, "Q3 brief volume in finance vertical was up 14%") for our own analysis and content — never in a way that identifies you or your business.

No professional, legal, financial, or medical advice

Materials on the Site — including the about page, the services page, FAQs, case examples, and any blog posts — are provided for general informational purposes only. They are not, and are not intended to be, legal, tax, accounting, financial, medical, or other professional advice and do not establish any professional relationship between you and SIERRA OAK LLC.

Before acting on anything you read on the Site, consult a licensed professional qualified in your jurisdiction.

Forward-looking statements, illustrative figures, and case examples

Statements on the Site about market conditions, future performance, expected returns, results of past engagements, modelled outcomes, and benchmark figures (collectively, "Performance Information") are illustrative and do not constitute a guarantee, warranty, prediction, or commitment of any particular result. Past performance is not indicative of future results.

Performance Information may reflect (a) anonymised data from prior engagements, (b) industry benchmarks, (c) modelled or hypothetical scenarios, or (d) a combination thereof. Where exact attribution is not possible, ranges and approximations are used in good faith. The detailed methodology and disclaimers appear on the Disclosures page, which is incorporated into these Terms by reference.

Third-party links and tools

The Site may contain links to third-party websites, services, or resources. SIERRA OAK LLC does not control and is not responsible for the content, privacy practices, or terms of any third-party site. Linking to a third party is not an endorsement. Your access to and use of third-party sites is at your own risk and subject to their terms.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. SIERRA OAK LLC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE, AND ALL WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Site will be uninterrupted, secure, error-free, virus-free, that defects will be corrected, or that the Site or its hosting infrastructure are free of harmful components.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• SIERRA OAK LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED US DOLLARS (US$100), OR — IF YOU ARE A PAYING CLIENT — THE LIABILITY CAP SET FORTH IN THE APPLICABLE MSA.

Some jurisdictions do not allow the exclusion or limitation of certain damages, including liability for gross negligence, fraud, or wilful misconduct. In those jurisdictions the above limitations apply only to the extent permitted by law and the remainder of this section remains in force.

Consumer-rights note. Nothing in these Terms excludes or limits any non-waivable statutory right of a consumer (including UK Consumer Rights Act 2015, EU Consumer Rights Directive 2011/83/EU, and US state consumer-protection statutes).

Indemnity

You agree to indemnify, defend, and hold harmless SIERRA OAK LLC and its members, officers, employees, and agents from and against any third-party claim, demand, action, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of or in connection with: (a) your breach of these Terms, the Acceptable Use Policy, or applicable law; (b) your misuse of the Site; or (c) any material you submit to us in violation of Section 5.

This obligation is conditional on us giving you prompt notice, granting you control of the defence (subject to our right to participate with separate counsel at our cost), and reasonably cooperating. You will not settle any claim that admits fault on our behalf or imposes any obligation on us without our written consent.

Suspension and termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we reasonably believe you have violated these Terms, the Acceptable Use Policy, or applicable law, or if continued access would create a security or legal risk. Sections that by their nature should survive termination — including IP, no advice, warranties, liability, indemnity, dispute resolution, and general provisions — survive.

Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer residing outside the United States, mandatory protective provisions of the law of your country of residence may also apply, and nothing in these Terms displaces them.

Disputes — informal resolution, then arbitration (with opt-out)

Step 1 — Informal resolution

Before filing any formal proceeding, you agree to send written notice describing the dispute to desk@sierraoakaffiliate.com with the subject line "Dispute Notice." Both parties will negotiate in good faith for thirty (30) days.

Step 2 — Binding arbitration

If the dispute is not resolved within thirty days, it will be finally settled by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or its Consumer Arbitration Rules if you are a consumer). The seat of arbitration is the State of Wyoming, USA; the language is English; one arbitrator; the award is final and enforceable in any court of competent jurisdiction.

Class-action waiver

YOU AND SIERRA OAK LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Opt-out

You may opt out of this arbitration agreement by sending a signed written notice to desk@sierraoakaffiliate.com with subject "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. The notice must include your name, address, the URL through which you accessed the Site, and an unambiguous statement that you wish to opt out.

Small-claims and injunctive relief carve-out

Either party may bring an individual action in small-claims court for disputes within its jurisdictional limits, or seek injunctive or equitable relief in court to protect intellectual property or confidentiality, without triggering arbitration.

Mandatory consumer rights

If you are an "EU consumer" within the meaning of EU Directive 2011/83/EU or a "UK consumer" under the Consumer Rights Act 2015:

• You may bring proceedings in the courts of the EU member state or UK country in which you reside.
• Mandatory consumer-protection provisions of the law of your country of residence override conflicting provisions of these Terms.
• EU residents may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes to these Terms

We may update these Terms from time to time. For material changes we will post a notice on the Site at least thirty (30) days before they take effect (or earlier where required by law). Non-material changes take effect when posted. Your continued use of the Site after a change indicates acceptance of the updated Terms.

General provisions

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Disclosures, form the entire agreement between you and SIERRA OAK LLC regarding the Site and supersede any prior agreement on that subject.

Severability. If any provision is held unenforceable, the remainder of these Terms will remain in effect.

No waiver. A failure to enforce a right is not a waiver.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of substantially all assets, on notice to you.

No agency. No partnership, joint venture, employment, or agency relationship is created by these Terms.

Headings. Headings are for convenience only and do not affect interpretation.

Electronic notices. You consent to receive electronic communications from us at the email address you provided. Notices we send by email are deemed received when sent.

Contact

Questions about these Terms:

• Email: desk@sierraoakaffiliate.com
• Mail: SIERRA OAK LLC, 347 Wyoming Ave, WY 82801, USA
• Phone: +1 (854) 226-1376

These Terms were last updated on January 10, 2026.